Returns

Need to make a return?

Check our NO QUIBBLE – 60 days – returns policy

Vapourlites Ltd T/A Vapour offer a 60 day no quibble guarantee on all of our own brand products.

If you have received defective, damaged or incorrect products, please call us on:

0333 323 7733

…within 60 days of receipt. On the phone we will find a solution and advise you on what the best course of action will be.

On the phone we will ask you what issues you have with the product.

You will be asked to talk us through the process of how you use your products and our technical guys will be able to support you on the phone to resolve the problem.

After completing this process, we will send you a ‘Returns Form‘ by email.

We will either issue a replacement or refund of your item. We also refund the cost of returning any items. This will be either as a credit on your account, a voucher or a refund onto the same payment method you originally used.

Please note: For other brand products we provide a 30 day warranty on faulty goods or unused items. Please note to return an unwanted item it must be in its full retail packaging including the cellophane, or we cannot refund. If visible damage can be seen to the product, this will invalidate your guarantee and won’t cover your costs to post back to our warehouse. Refunds will be made by the same method of payment and paid within 28 days. This does not affect your statutory rights.